Privacy Policy

At, we are committed to protecting your personal information and take your privacy seriously. We understand that trust is a crucial factor when making purchases, and we highly value your trust in us. Rest assured that we will do our utmost to safeguard your personal information and ensure its confidentiality and security.Our Privacy Policy sets out how we collect, use, and protect your personal information, and we guarantee that we will only use your information in accordance with the policy.

Information Collection

To be able to deliver products to you, we collect your personal information such as your name, email address, shipping address, phone number, and postal code. Please note that when you make a payment for a product on LUCOLO, we do not collect or store any payment information (such as credit card numbers) as these details are directly transmitted to your financial institution in encrypted form, rather than to us.

Generally, you can visit our website anonymously without providing any personal information to us. The only time we need to collect any personal information is when you make a purchase or register on our website.

Use and Disclosure of Information

We use your personal information to:

  • Process your orders and payments;
  • Send you notifications about your order status;
  • Provide you with after-sales support and customer service;
  • Improve our products and services;
  • Communicate with you, including sending marketing materials;
  • Take necessary measures to prevent fraud and other illegal activities.

We do not sell, trade, or otherwise transfer your personal information to third parties. However, we may disclose your information to our partners, contractors, and service providers so they can provide business support for us. We require these third parties to comply with our privacy policy and other applicable confidentiality and security measures.

How do we protect visitor information?

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers. 


At our website,, we use cookies and other tracking technologies to collect information about your activities. Cookies are small data files that allow us to recognize your browser and store information about your preferences and actions. By using cookies, we aim to provide a better user experience, analyze user behavior and preferences, and optimize website content and layout.

 We use cookies to:

  • Remember and process items in your shopping cart.
  • Understand and save user preferences for future visits.
  • Keep track of advertisements.

You have the option to receive warnings each time a cookie is sent to your computer, or to disable all cookies. This can be done through your browser settings (such as Internet Explorer). Each browser is slightly different, so please refer to your browser's help menu for the correct way to modify your cookies.

Do Not Track

Please note that disabling cookies may disable certain features and some of our services may not function properly. While this will not impact user experience, it can make your website experience less efficient.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please contact us at:

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